Refund policy

Refund & Return Policy

You may return new, opened items within 30 days of delivery for a full refund minus shipping. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, please Contact Us: sales@soarlikeadove.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. lease do not send your purchase back to the manufacturer.  

Returns should be sent to:

Soar Like A Dove, 1214 Mirage Canyon, Dallas, TX 75232-4230

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@soarlikeadove.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.